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GET DISCOUNTED CUTTING EQUIPMENT ON ELIGIBLE ORDERS
GET DISCOUNTED CUTTING EQUIPMENT ON ELIGIBLE ORDERS

FAQs

Product Questions

What is Shadow Foam?

Shadow Foam is the ultimate customisable foam for organising tools, tech and much more! It is 100% polyethylene with no other materials or adhesives in the mix.

How easy is it to cut?

Like many things in life, practice makes perfect. We have many happy customers who create fantastic foam liners to a very high standard. You can find tutorials on our How-To page

Can I get sheets cut to size?

Absolutely, we offer custom sizes that you can find at our custom size page

Do I have to cut finger pulls in the foam like others I've seen?

It is recommended to cut finger pulls to be able to lift items out of the liner. You can use our stencil set to help with making them.

How do I fit the scalpel blade to the handle?

This is quick and easy, but should be done safely. Watch this video for best practice.

Can I get a sample?

Yes you can! We offer sample packs available to order

Can the colours be flipped around?

Yes they can! Shadow Foam is reversible, so you can use the bottom colours as the top layer.

Can you cut the foam for me?

Unfortunately, we do not offer a foam cutting service. However, Shadow Foam is a DIY product at heart, so you should have no trouble using it.

Is there a tolerance for sizes?

Yes, please visit section 9 of the Terms and Conditions for a breakdown for each product.

Are coupons sitewide?

Unless stated otherwise, all coupons are sitewide.

Can I cut Shadow Foam with a laser?

Yes you can! You can watch the video we made about cutting Shadow Foam with a laser.

Can I store hot or warm items/tools in Shadow Foam?

We do not recommend storing hot items in Shadow Foam as it can warp or even melt the foam.

Is there anything I can't use Shadow Foam for?

You can use Shadow Foam for pretty much anything related to organisation. We do often get questions about couch cushions, upholstery, pool noodles, shoe insoles, acoustics, insulation, modelling - Shadow Foam cannot be used for these applications. Shadow Foam is an organisation solution, and is not 

Order and Shipping Questions

How much is shipping to the UK?

All* orders have free next day delivery if you place your order before 2pm.

* Orders under £10 incur a £5 shipping fee

How much is shipping to my country?

If you are outside of the UK shipping will vary. You will need to add your order to the basket and then see the shipping options at checkout for a price.

Do you ship to my country?

We offer worldwide shipping, so as long as there are no ongoing issues with courier services to your country, we can ship there.

When will I get my order?

This will depend on what you have ordered. Please visit our shipping page for more info.

Can I change or cancel my order?

To cancel an order, please find the order on your account and request a cancellation. To change an order, please contact us at hello@shadowfoam.com

Can I return my order?

We accept returns of any standard sheets as long as the order is in mint condition. We do not accept returns on custom size orders. Shadow Foam is not liable for postage for returns.

Get in contact with us

There are plenty of ways to get in touch with us. You can email us at hello@shadowfoam.com, or call us on 0808 168 2878.

Our office hours are Mon-Fri 9am to 5pm GMT/UTC+0

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